TITLE: Division Manager
LOCATION: Charlotte or Raleigh/Durham in North Carolina
FLSA: Manager/Salaried Exempt
POSITION SUMMARY:
The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.
Washing Systems, LLC (WSI) is the largest supplier of laundry chemicals to the commercial laundry industry in North America. WSI provides high quality chemical products for both uniform and linen rental companies. Reporting to the Group Vice President (GVP), the Division Manager is responsible for providing technical support and leadership to personnel within the division, ensures that the highest quality of customer service is provided to all customers within the division, and provides support to the division personnel to help meet division goals and deliverables.
Science-based. Performance-focused. WSI is the leading provider of innovative products and services to the commercial laundry processing industry. Driven by comprehensive technological innovations, WSI delivers powerful advancements in the cleaning, processing, and the disinfection of textiles. Culturally progressive, WSI consistently maximizes plant efficiencies, while increasing productivity and reducing the environmental footprint for our manufacturing sites and customer sites. While serving North America and Europe, WSI’s global headquarters reside in Ohio. Additional offices are located across the United States, Canada, and the United Kingdom. Please visit our website for more information: www.washingsystems.com.
ESSENTIAL RESPONSIBLITIES AND TASKS:
Responsibilities and tasks are written as follows:
- Developing a key sales prospect list, establish relationships, and sell new customers.
- Acquire new customers through identification, prioritization, and strategic analysis.
- Develop new business programs to meet productivity and revenue goals.
- Manage business operations in assigned division to achieve company goals.
- Evaluate division performance and recommend new strategies for performance improvements.
- Resolve business issues and ensure that all escalated issues are closed.
- Address business inquiries from customers and division personnel in a professional manner.
- Identify resources, assign workloads and manage schedules to ensure timely deliveries.
- Ensure that the team works in compliance with company policies and procedures.
- Assist in employee recruitment, performance evaluation, promotion, retention and termination activities.
- Identify skill gaps and provide appropriate trainings to team.
- Develop and enforce best practices to ensure operational efficiency.
- Oversee staffing adjustments to obtain maximum productivity.
- Recommend cost-reduction initiatives while maintaining productivity and quality.
- Provide guidance to division personnel and monitor their performance, discipline and attendance on a regular basis.
- Identify areas of improvements and concerns and, accordingly, develop action plans.
- Process customer invoicing promptly and oversee business accounting processes.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Undergraduate degree in Business Administration, Engineering, or related degree is preferred. An equivalent combination of education and experience will also be considered.
- Minimum of 4 years’ experience in leading a results-driven team of sales and technical professionals.
- Knowledge of the commercial laundry industry, including washer programming, continuous batch washer processing, operational best practices, and wastewater chemistry and water flows is preferred.
- Data Analysis to improve process efficiencies.
- History of achieving individual and team sales and service goals.
- Self-motivated with a strategic mindset.
- Excellent verbal and written communication skills.
- Attention to detail, versatility, and leadership abilities.
- Ability to work cooperatively and effectively with different personality types.
- Ability to identify issues and develop practical solutions.
- Microsoft Office (Word, Excel, and PowerPoint).
PHYSICAL DEMANDS:
The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Specific vision abilities required include close vision, distance vision and ability to adjust focus.
- Frequently required to sit, use hands to handle, or feel, and talk or hear.
- At least 50% of time will be traveling to and from customer locations.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Corporate working environment.
- Noise level in the Corporate working environment is usually moderate.
- Indoor customer sites may have high noise levels.
- Occasionally in extreme heat conditions.
- Indoor customer sites may have high noise levels.
- May be required to wear Personal Protective Equipment (PPE) at customer sites.